Customer Service Advisor

CR3 is currently working with a leading UK insulation supplier based in Chelmsford who are looking for a Customer Service Advisor to join their team on a full-time basis.

This is a fantastic Customer Service Advisor opportunity for someone who wants to learn or build on their customer service and complaint handling abilities in a busy trade environment.

Customer Service Advisor Responsibilities will include but are not limited to:

• Responding to customer enquiries at the first point of contact from a variety of channels including, phone, email, web, and internal systems

• Taking client bookings

• Work closely with the customers to ensure customers are getting the service they have been promised

• Provide clear and concise responses to all enquiries and ensure all information given is correct and accurate

• Resolve customer issues and complaints in a timely manner or where necessary escalate following an internal process to get the best resolution for the customer

• Provide reactive and proactive support to increase customer retention

• Ensure all missed calls are followed up

• Provide ETAs and servicing history to customers when requested