Customer Service Manager
Job Type
Temp to Perm
Haywards Heath, UK
Benefits
Rate: £220 - £240 per day
Starting: March 2025
Opportunities to progress through a fast growing, dynamic company
About the Role
CR3 are currently working with a developer who is seeking a Customer Service Manager on a temp to perm basis in Haywards Heath (Sussex).
Where necessary, visit customers and assess works required and manage rectification.
Ensure that all reported defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the purchaser. Monitor work through to completion.
Take responsibility for progressing and closing all defects related to escalated complaint cases within their sub-region.
Have weekly meetings with Co-Ordinator to ensure all defects are progressed within 30 day target
Prepare monthly plans with Customer Service Technicians and agree job priorities.
Attend appointments punctually and at pre-arranged times.
Liaise with purchaser on all occasions as appropriate.
Identify common complaints/defects and report to Regional Customer Service Director/Manager and Technical & Commercial Directors on a quarterly basis.
Ensure that the company carries out its obligations to the NHBC.
Requirements
Valid CSCS card
Full UK Driving License
Previous experience working as a Customer Care Technician or Site Manager
Detailed understanding of NHBC customer handover requirements
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Good planning and organisations skills
Problem solving and decision-making skills
A polite, tactful, and assertive attitude
Patience and calmness under pressure
Excellent communications skills
Good team working skills
A commitment to work as required to meet the needs of the business