Support Engineer (Education)

Job Type

Permanent

Essex, UK

About the Role

CR3 are currently representing an Education Technology company who are seeking a Support Engineer to work in Chelmsford (Essex).

Duties of the Support Engineer:

Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self-motivated employees looking to build their career in IT.
Provide school-based users with technical assistance and report service issues in accordance with the service desk policies.
To be the customer face of the client, ensuring our customers receive great service.
To assist the service desk with the delivery of the IT managed support service.

Excellent Customer focus, problem solving and time management skills.
Excellent communication both verbally and written.
Punctual and able to prioritise own workload.
Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to escalate.
Able to work well with remote teams and build strong working relationships.
Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets.
Peripheral Support inc. Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment.
Basic wired and wireless networking and troubleshooting
Image build and deploy tools – Microsoft and Apple devices
Basic Operational knowledge of Microsoft 365 and/or Google Workspace
Technical knowledge and experience equivalent to CompTIA A+ or similar.
A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage.